Business hours support is provided from 8:30am until 5:30pm, Monday through Friday, excluding public holidays. TWC support is accessible 24/7/365 by phone or creating an emergency support ticket here.
Our Business Host Pro packages are built for business, for this reason we have made the time for your business website, starting as little as 30 minutes per month on a reduced hourly rate these packages are business ready. Packages that have an hour per month, only allow us 15 minutes per week, TWC has custom discounted maintenance packages specially made for clients that need a little extra, the time in these packages will cover almost any web work. If you have ever experienced down time on your website due to updates or expired modules, our Business Host Pro Packages are the peace of mind you have been looking for, rather than the back and forth to get work done out of plan, these packages have been built for you.
| FEATURES AND BENEFITS |
Gold $29.95 +GST/Month |
Platinum $49.95 +GST/Month |
Diamond $89.95 +GST/Month |
|---|---|---|---|
| Protected Disk Space | 1 GB | 10 GB | 25 GB |
| Memory (GB) | Shared | Shared | Shared |
| CPU (Core/s) | Shared | Shared | Shared |
| Uptime Guarantee | 99.90% | 99.90% | 99.90% |
| Bandwidth (International) | 10 GB | 20 GB | 50 GB |
| FEATURES AND BENEFITS |
WP Gold $99.95 +GST/Month |
WP Platinum $199.95 +GST/Month |
WP Diamond $299.95 +GST/Month |
|---|---|---|---|
| Included Support Time | 30 Min Monthly | 1 Hour Monthly | 1 hour Monthly |
| Protected Disk Space | 5 GB | 20 GB | 40 GB |
| Memory (GB) | 1 GB | 2 GB | 4 GB |
| CPU (Core/s) | 1 | 2 | 4 |
| Uptime Guarantee | 99.90% | 99.90% | 99.90% |
| Bandwidth (International) | 100 GB | 200 GB | 300 GB |
Additional resource packs
| ADDITIONAL WEB STORAGE PACKS | |
| 1GB Web Storage Pack | $10 p/m |
| 5GB Web Storage Pack | $25 p/m |
| 10GB Web Storage Pack | $45 p/m |
| 50GB Web Storage Pack | $130 p/m |
| ADDITIONAL TRAFFIC PACKS | |
| 10GB Traffic Pack | $15 p/m |
| 50GB Traffic Pack | $50 p/m |
| 100GB Traffic Pack | $80 p/m |
| 500GB Traffic Pack | $250 p/m |
Business hours labour where applicable is charged in 15-minute blocks at the following hourly rates:
- Helpdesk – $75 per hour (telephonic assistance non development)
- Systems Administrator/Webmaster $195 per hour (hands on assistance)
- Engineer/developer $195 per hour (hands on assistance)
After Hours Support Fees, minimum 30 minutes charged in blocks of 30 minutes:
- Systems Administrator/Webmaster $200 per hour (hands on assistance)
- Engineer/developer $300 per hour (hands on assistance)